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Professional Indemnity Insurance

Our professional indemnity insurer is Hiscox Insurance Company Limited, underwritten by Hiscox Underwriting Ltd of 1 Great St. Helen’s, London EC3A 6HX is registered in England no. 02372789. Authorised and regulated by the Financial Conduct Authority.


All the contents of our website, including any copyright in the text, layout, case studies and blogs are owned by Fifth Element Solutions Limited. All rights reserved.

Regulatory information

Fifth Element Solutions is a business consultancy offering strategy, management system design, internal audits and learning and development solutions.

Fifth Element Solutions is a limited company, registered in England and Wales No. 9430571. Our registered office address is 14 New Street, London EC2M 4HE. Our registered VAT number is GB 206-4362-33


Your privacy is important to us. Where you choose to provide information to us, it enables us to send you information about our services in which you register an interest. By providing us with your information you consent to us processing it for this purpose. We will not pass it on to any third party.

Our website does not automatically capture or store personal information, other than information that is automatically logged about visitors, and which is used to produce statistics about the use of the site. The following types of information are automatically collected and stored about any visit:

This information is collected by our web server and is only used for system administration and to provide statistics which we use to evaluate use of our site.

Our website is not intentionally designed for or directed at children 13 years of age or younger. It is our policy to never knowingly collect or maintain information relating to anyone under the age of 13.

What type of information do we have and why do we have it? 

We currently collect and process the following information provided by you:

Most of the personal information we process is provided to us directly by you for one or more of the following reasons:

If we use your personal information to tell you about events of services Fifth Element deliver, we will tell you as such and give you the opportunity to decline to receive these types of communications.

We will only use the personal information you provide to respond to your requests or deliver the services you have engaged us for.

Data security and retention

We have what we believe are appropriate security controls in place to protect personal data. Your information is securely stored on our IT network. Risk assessment, including assessing risks to the rights and freedoms of data subjects are important internal processes.

We do not have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our domain of control.

We will only keep your personal information where we have an ongoing legitimate business need to do so. If you are a client then the information will be retained for a period to allow us to provide our services, to comply with any legal, tax or accounting requirements, and if necessary, for the establishment, exercise, or defence of legal claims.

When we no longer have any ongoing legitimate business need to store your personal information, we will either delete or anonymise it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting
(b) We have a contractual obligation
(c) We have a legal obligation
(d) We have a vital interest
(e) We need it to perform a public task
(f) We have a legitimate interest

Protecting personal data

We do not share personal information with third parties except as necessary to carry out our services, your requests or as required by law or other legal processes. We will never sell your personal information to third parties.

Fifth Element has IT and operational security policies and processes in place to protect your personally identifiable information from loss, misuse, alteration, or unintentional destruction. Our staff who have access to the data have been trained to maintain the confidentiality of information.

You may ask us at any time for information about any personal data we hold about you or ask to correct or delete the information about you. To request to review, update, or delete your personal information, please submit a request to We will respond to your request within 30 days.

You may revoke your consent to processing of your data at any time by sending an email to

We confirm that we will not provide your information to any other organisation for any purposes under any conditions whatsoever.

EU clients

For clients based within the EU, if you wish to exercise your rights under the EU GDPR or have any queries in relation to your rights or general privacy matters, please contact

Links to other websites

Please note that it may be possible for you to click on a link on our website that will direct you away from the Fifth Element Solutions website and take you to an internet site which is no longer under the control of Fifth Element Solutions (for example, LinkedIn). In that instance, this Legal and Privacy Policy will no longer apply. You must read the privacy policy of each linked site to see how your personal information will be handled on their site.


Please visit our Cookie Policy, which explains what we use cookies for on our website, and the types of cookies we use.

Your data protection rights as a data subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, email To process your request, we will ask you to provide two valid forms of identification for verification purposes.

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure (the right to be forgotten) – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restrict processing – You have the right to ask us to restrict the processing of your information in certain circumstances. This right is an alternative to the right to erasure. If one of the following conditions applies, you may exercise the right to restrict processing:

(a) The accuracy of the personal data is contested.
(b) Processing of the personal data is unlawful.
(c) We no longer need the personal data for processing, but the personal data is required for part of a legal process.
(d) The right to object has been exercised and processing is restricted pending a decision on the status of the processing.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You have the right to object to our processing of your data under one of the following conditions:

(a) Processing is based on legitimate interest.
(b) Processing is for the purpose of direct marketing.
(c) Processing is for the purposes of scientific or historic research.
(d) Processing involves automated decision-making and profiling.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Updates to this Legal and Privacy Notice

We may update this notice from time to time in response to any changes with legal, technical, or business developments. Any changes will be published on this page, and we recommend that you check here regularly to ensure you remain in agreement of our data processing activities.

Last updated 1 September 2023

Contact and complaints

If you have any queries, concerns or complaints concerning our use of your personal information, please contact

You can also complain to the ICO if you are unhappy with how we have used your data.
Visit for more information on how to report a concern to the UK Information Commissioners Office.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113